Customer
Customer Details
- Level 1 – Customer Support
- Level 2 – Grievance Redressal Officer
- Level 3 – Principal Nodal Officer
- Level 4 – RBI Officer -In-Charge
Customer Support
Customer Care Number: +91-6380589898
Customer Care Email ID: customercare@prayaancapital.com
Time: Monday - Friday 9:30am - 6:30pm (except on holidays)
Grievance Redressal Officer
If you have any query or issue, please write to our customer care customercare@prayaancapital.com. We are committed to resolving your queries/issues. If you are not satisfied with the resolution provided or if your query remains unaddressed over 7 days, you can write to the Grievance Redressal Officer.
Grievance Redressal Officer Harish Kumar E
Email: gro@prayaancapital.com
Landline Number: 044-49939225
Mobile No: +91-9600133756
Time: Monday - Friday 9:30am - 6:30pm (except on holidays)
Principal Nodal Officer
If you have raised a query or issue with the Grievance Redressal Officer and are not satisfied with the resolution provided, or if your query is unaddressed over 15 days, you can contact the Principal Nodal Officer.
Principal Nodal Officer Akash S Chelvam
Email: pno@prayaancapital.com
Mobile: +91-9820186402
Time: Monday - Friday 9:30am - 6:30pm
RBI Officer - In-Charge
If the issue is not resolved within 30 days or you are dissatisfied with the resolution, you may appeal to the Regional Office of Reserve Bank of India under whose jurisdiction the registered office of the Company falls.
Officer - in Charge
Regional Office of Department of Supervision
Reserve Bank of India, Fort Glacis, Rajaji Salai
Chennai - 600001, Tamil Nadu
Tel: 044 2539 3406
(i) Online: Through RBI’s CMS portal https://cms.rbi.org.in
(ii) Email: crpc@rbi.org.in
(iii) Physical Complaint: (letter/post) in the RBI prescribed format to:
Centralised Receipt and Processing Centre (CRPC),
4th Floor, Reserve Bank of India,
Sector 17, Central Vista,
Chandigarh - 160017